Mission of After-sales Service
Put Customers in the first place, serve with honesty and hardworking; pursue excellence with constant effort; Endeavor to provide high-stability power adapters for customers. Present situation of After-sales Service
After-sales service system and service satisfaction degree are thought to be the first-class by our entire customer. Service quality is becoming our most competitive advantage. Service quality&attitude--High&Efficient Strengthen the pre-sale, sale, and after-sale service. Apply our service conception into the progress: Order→Produce→Quality control → Fix →Debug →Operate. Receiving the feedback of quality, engineers should give response in the first time or send specialities to solve the problem as soon as possible. Practice the vision [No satisfaction, no ending". So as to ensure and improving customer`s satisfaction. Set up customer-centric service model and customer relationship management (CRM) mechanisms; Sequential perfect service quality and operation system; Endlessly enhance the company's reputation and customer loyalty of our power brand.
We annually carry out product quality survey with customer for twice, and keep feedback recorded. We are ready to meet your requirements for spare parts at any time. Service Methods Capable Agents In order to ensure the equipment runs normally, answer the questions raised by users timely and help them solve problems, we compose a strong technical and after-sales service team to primarily responsible for maintaining customer and provide technical support, etc. Customer call center will provide technical service for 24 hours, guarantee to make treatment plan in 8 hours after receiving the user complaints , and solve the problem within the agreed time.
3 year warranty for Conventional DC power supply, lifetime maintenance. If you have special requirements, we could negotiate .